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Introducing direct complaints through questions: the interactional achievement of `pre-sequences'?

UNIVERSITY OF SHEFFIELD, chiaramonzoni{at}yahoo.it

This article considers how two different question designs as positive polar questions and wh-questions occurring in different interactional contexts (institutional calls and ordinary face-to-face interactions) set up a sequence in which a direct complaint is produced in third position as the result of an interactional achievement. Positive polar questions are employed to establish immediately a common ground of understandability between caller and call-taker. Wh-questions are used as challenges and speakers subsequently provide explicit grounds for the challenges in third turns, due to the interpretation of the question given by their recipients.

Key Words: direct complaints • Italian • positive polar questions • pre-sequences • wh-questions

Discourse Studies, Vol. 10, No. 1, 73-87 (2008)
DOI: 10.1177/1461445607085591


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